Amazon's homepage UX evaluation

UX evaluation of Amazon's homepage to address challenges older adults face, followed by a redesign that improves accessibility, simplifies navigation, and meets their specific needs.

Problem Definition

Older adults often struggle with the complexity of online shopping websites, making it difficult to navigate and complete purchases smoothly. On Amazon’s homepage, an overcrowded menu and unclear layouts make essential features like wishlists hard to find, adding to their frustration. Additionally, small text, low contrast, and poor accessibility create barriers for those with visual impairments. The overwhelming interface increases cognitive load, turning shopping into a stressful experience rather than a convenient one. This project aims to redesign Amazon’s homepage to enhance clarity, accessibility, and ease of use while maintaining a familiar shopping experience.

Data Collection

This project uses a user-centered approach to understand the challenges older adults face when navigating Amazon’s homepage. Data collection includes user interviews with a convenience sample of three adults aged 60+, focusing on their shopping behaviors, frustrations, and accessibility needs. Insights from these interviews inform the creation of a user persona, representing common pain points and goals. Benchmarking is conducted by analyzing other e-commerce platforms (Canadian Tire, AliExpress) to identify best practices for accessibility and usability. Findings from research and benchmarking guide the redesign process, ensuring improvements align with user needs while maintaining a familiar shopping experience.

Persona Creation

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My redesigned Amazon homepage prioritizes clarity, simplicity, and accessibility, addressing Emily’s specific needs while maintaining a familiar shopping experience.

Key Improvements in My Design:

Streamlined Navigation:

The menu is simplified with clear, high-priority categories, reducing decision fatigue. Essential sections like “Wishlist” and “Customer Service” are prominently displayed, ensuring Emily can quickly access the features she uses most. Adding the large yellow button for sign in function ensures high visibility, making it easy for users, especially those with moderate visual impairments, to find the sign-in option without strain. As a prominent button reduces cognitive load, allowing users to quickly and effortlessly locate the sign-in area, in can enhance the overall experience.

Larger Text & Enhanced Readability:

Increased font sizes and better spacing make it easier for Emily to read and navigate. By using a darker shade of blue for background the Improved contrast between text and background enhanced visibility, reducing eye strain.

Improved Wishlist Functionality:

The “Wishlist” feature is now more accessible, with visible “Add to Wishlist” buttons directly on product listings. This makes it effortless for Emily to save and track items without digging through menus.(Acknowledgement: I recognize that the original design of Amazon’s homepage is not solely a result of poor UX but also a deliberate marketing strategy. Hiding or deprioritizing the wishlist feature serves a business purpose—it encourages impulse purchases rather than planned shopping. By making it harder to find saved items, users may be more inclined to buy immediately rather than wait. However, for users like Emily Clark, who actively rely on wishlists to organize future purchases, this approach leads to frustration rather than increased spending. Instead of encouraging more engagement, it creates friction that might push users away.)

Balancing Business Goals with User Needs While my redesign makes the wishlist more accessible, it does not disrupt Amazon’s revenue model. Instead, it enhances user trust, self efficacy, and satisfaction, which in turn can foster long-term customer loyalty. If Emily finds Amazon easier to use, she is more likely to return, rely on it for shopping, and complete her purchases rather than abandoning shopping out of frustration. Thus, my redesign aligns both user needs and business goals, proving that accessibility and marketing strategies can coexist effectively. By implementing these changes, my design offers a more user-friendly, stress-free shopping experience for older adults like Emily, ensuring she can browse, plan, and purchase with ease.